At PBB, we aim to deliver all available (In Stock) orders within 3 days; however, some items may require a longer delivery timeframe. 

Delivery times below are estimates.

Regular DeliveryFree Express Delivery (1 – 3 working days)

We currently do not deliver outside of the UK or the following locations;

  1. Isle of Man
  2. Isle of Wight
  3. BFPO
  4. Northern Ireland
  5. Channel Islands
  6. Scottish Islands
  7. Highlands


How can I check the status of my order?

Once your order has shipped, you will receive an email notification from us with a tracking number that can be used to check the status. Please wait 48 hours for tracking information to be available.

If you have not received your order within the time stated above, please contact us at with your name and order number.

You can view the status of all orders in the order dashboard.

Refunds, returns and exchanges

Please read our full refund policy.

If the item is unused and in original condition, we will accept returns within 30 days of delivery and will refund the full order value less return shipping.

If your order arrives with any damage, please email us at as soon as possible with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis, but will do our best to find a satisfactory solution.

If you have any other questions, please feel free to contact us at